• Email Confirmation:

  Immediately after completing checkout, you will receive an email confirming your order. We encourage you to check all email folders. Sometimes our confirmations show up in junk mail. If you still cannot locate it, please email us:
  hello@boondocksroasters.com

• Order Status Link:

  This email includes a link that allows them to click and view their order status on your website.

• Order Confirmation Page:

  The email also contains a confirmation code, which can be used to access the order status page and view billing and shipping details

Couriers can sometimes experience influxes in orders that might overwhelm and skew expected shipment timeframes. If you haven’t already, sign up for updates on your package through your courier by referencing your tracking number.


Still experiencing an issue? 
We wanna stay in the loop with this! Please email us at hello@boondocksroasters.com with your name and order number, and we can work with you to find a resolution on this.

If your package has gone missing or has been returned to us, please contact us, and we will do our best to resolve the issue in the most appropriate manner possible.

We have no way of knowing about these issues unless we are notified, and we are more than willing to work toward a mutually beneficial solution when these errors occur.  If you provided an incorrect address we will charge you to reship your order.

We truly expect you to enjoy our product; however, if you are dissatisfied for any reason, here is what you do. Because we roast to order, the following rules apply:

If you are not pleased with the product, you must notify us within 21 days of receipt of your order.

• We will be happy to refund the cost of your purchase or replace it with an equivalent product. To receive a refund or replacement, unused portions of coffee must be returned.

• Shipping costs will be refunded at the original cost to ship to you.

• If the product is deficient, the bag is broken, etc., we’ll get you a new one.

• To request a return, please contact us at hello@boondocksroasters.com, including your order date, name on the order, and which coffee(s) you would like to return and why.

To cancel your subscription, simply follow these steps:

• Step 1: Log in to your account.

• Step 2: Navigate to "My Account" and select "Subscriptions".

• Step 3: Click on the subscription you wish to cancel.

• Step 4: Click on the “Cancel Subscription” button.

Confirmation:
After canceling your subscription, you will receive an email notification confirming your cancellation.

Important Information Regarding Cancellations

• No Immediate Effect on Recent Orders:
  Canceling your subscription will not automatically cancel any most recent orders that have already been processed or are in progress. You will still receive the most recent order based on your subscription schedule.

• Subscription Renewal:
  After cancellation, your subscription will remain active until the end of the current billing period, and you will not be charged for the next cycle.

• Refunds:
  Cancellations are subject to the terms and conditions of your subscription plan. Please refer to our return policy for any refund eligibility or special conditions related to cancellations.