POLICY AND TERMS
TERMS OF SERVICE
Terms of Service
Effective Date: January 1, 2025
Welcome to Boondocks Coffee Roasters! These Terms of Service (“Terms”) govern your use of our website and services, including the purchase of products from boondocksroasters.com. By accessing or using our site, you agree to be bound by these Terms.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the service or products without express written permission from us.
Product Information
We strive to ensure all product descriptions, pricing, and availability are accurate. However, we do not guarantee that all information is current or error-free. We reserve the right to correct any errors, inaccuracies, or omissions at any time.
Orders and Payments
By placing an order, you agree to provide current, complete, and accurate purchase and account information. All prices are in [USD] and subject to applicable taxes. We accept payments through Visa, Mastercard, American Express, and Discover.
Please refer to our Shipping & Delivery Policy for details on processing times, shipping methods, and costs. We are not liable for delays once the package is in transit.
To receive a refund or replacement, unused portions of coffee must be returned. However, if your order arrives damaged or incorrect, please contact us within 21 days of receipt at hello@boondocksroasters.com
Your submission of personal information through the store is governed by our Privacy Policy. We are committed to protecting your data and only use it for order processing and communication purposes.
Intellectual Property
All content on our site, including text, images, logos, and graphics, is the property of Boondocks Coffee Roasters and may not be used without permission.
Third-Party Services
Certain content, products, or services may include materials from third parties. We are not responsible for the content or accuracy of any third-party materials.
Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting. Your continued use of our website constitutes acceptance of any modifications.
SHIPPING & DELIVERY POLICY
Shipping & Delivery Policy
Thank you for shopping with us! Below you'll find all the details about how we ship your coffee.
Shipping Methods
We proudly ship all orders via United States Postal Service (USPS) to ensure reliable and timely delivery across the U.S.
Standard Shipping (USPS Ground Advantage): 3–7 business days
Priority Mail: 1–3 business days
Please note: Delivery times are estimates and may vary depending on your location and USPS volume.
Order Processing
All orders are processed within 1–2 business days.
Orders placed on weekends or holidays will be processed the next business day.
Free Shipping
We offer FREE standard USPS shipping on all orders over $50 (before tax and after discounts).
Orders under $50 will be charged a flat rate of $6.95.
Shipping Area
We currently ship within the United States, including Alaska, Hawaii, and U.S. territories.
Order Tracking
Once your order ships, you’ll receive a confirmation email with a USPS tracking number so you can follow your coffee’s journey right to your doorstep.
Delays & Issues
While we do our best to ensure prompt delivery, we are not responsible for delays caused by USPS, weather, or other circumstances beyond our control. If you encounter issues with delivery, please contact us at hello@boondocksroasters.com
RETURNS AND REFUNDS
Can I get a refund?
We truly expect you to enjoy our product; however, if you are dissatisfied for any reason, here is what you do. Because we roast to order, the following rules apply:
If you are not pleased with the product, you must notify us within 21 days of receipt of your order.
We will be happy to refund the cost of your purchase or replace it with an equivalent product. To receive a refund or replacement, unused portions of coffee must be returned.
Shipping costs will be refunded at the original cost to ship to you.
If the product is deficient, the bag is broken, etc., we’ll get you a new one.
To request a return, please contact us at hello@boondocksroasters.com, including your order date, name on the order, and which coffee(s) you would like to return and why.
What happens if my package is never delivered or is returned to you?
If your package has gone missing or has been returned to us, please contact us, and we will do our best to resolve the issue in the most appropriate manner possible.
We have no way of knowing about these issues unless we are notified, and we are more than willing to work toward a mutually beneficial solution when these errors occur. If you provided an incorrect address we will charge you to reship your order.
CANCELLATION & SUBSCRIPTION POLICY
Cancellation Policy
We want to ensure you have full control over your subscription. Below are the terms and conditions for canceling your subscription, along with information about managing your subscription via your customer account.
Subscription Management
Managing Your Subscription:
Customers who purchase subscription products can easily view and manage their subscriptions by logging into their accounts. To access your subscriptions:
Step 1: Log in to your account.
Step 2: Click on "My Account."
Step 3: Click on "Subscriptions" to view all your active subscriptions.
Subscription Details:
In the "Subscriptions" section, you can click on any active subscription to view the following details:
The next order date.
The product price (excluding shipping and taxes).
The subscription frequency (e.g., monthly, bi-weekly).
Order history.
Saved billing and shipping information.
If applicable, the number of payments left (if the subscription has a limited number of renewals).
How to Cancel a Subscription
Cancellation Process:
To cancel your subscription, simply follow these steps:
Step 1: Log in to your account.
Step 2: Navigate to "My Account" and select "Subscriptions".
Step 3: Click on the subscription you wish to cancel.
Step 4: Click on the “Cancel Subscription” button.
Confirmation:
After canceling your subscription, you will receive an email notification confirming your cancellation.
Important Information Regarding Cancellations
No Immediate Effect on Recent Orders:
Canceling your subscription will not automatically cancel any most recent orders that have already been processed or are in progress. You will still receive the most recent order based on your subscription schedule.Subscription Renewal:
After cancellation, your subscription will remain active until the end of the current billing period, and you will not be charged for the next cycle.Refunds:
Cancellations are subject to the terms and conditions of your subscription plan. Please refer to our return policy for any refund eligibility or special conditions related to cancellations.
PRIVACY POLICY
Privacy Policy
Effective Date: January 1, 2025
At boondocksroasters.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.
Information We Collect
We may collect the following types of personal information when you interact with our website:
Personal Details: Name, email address, phone number, shipping/billing address
Payment Information: Credit/debit card details (processed securely through third-party providers)
Order History: Items purchased, purchase date, and delivery preferences
Device Information: IP address, browser type, operating system, and browsing behavior (via cookies)
How We Use Your Information
We use your information to:
Process and fulfill your orders
Communicate order status, promotions, and updates
Improve our website, customer experience, and product offerings
Comply with legal and tax obligations
Sharing Your Information
We do not sell, trade, or rent your personal information. However, we may share your data with:
Trusted third parties such as payment processors, shipping providers, and analytics tools (e.g., Stripe, PayPal, USPS, Google Analytics)
Legal or regulatory authorities if required by law
Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and collect anonymous site usage data. You can control cookies through your browser settings.
Data Security
We take reasonable measures to protect your personal information using encryption, secure servers, and limited access. However, no system is 100% secure, and we cannot guarantee absolute protection.
Your Rights
Depending on your location, you may have the right to:
Access or update your personal data
Request deletion of your data
Opt out of marketing communications
To exercise these rights, please contact us at hello@boondocksroasters.com
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with the new effective date.